FAQs

What is the World’s Famous Grotto?

The World’s Famous Grotto is the world’s oldest Santa’s Grotto, according to The Guinness Book of World Records, and has been delighting children for over 130 years.

We were founded in Lewis’s Department Store, and when that closed in 2010, we moved to Rapid Hardware, where we stayed until 2017. 

We’re now based in Liverpool at St Johns Shopping Centre.

You can view our full opening hours here 

The World-Famous Grotto is located in St Johns Shopping Centre in Liverpool, in the market. Please follow the signs on the floor in St Johns which will direct you to the Grotto. Click here for more detailed directions.

The Grotto is suitable for all the family to enjoy. It has magical experiences suitable for all ages with plenty of visual elements and wonderful performers who’ll engage with your children. The Grotto is suitable for wheelchair users and prams, and we also have dedicated quiet time slots for children who are sensitive to noise.

We recommend you arrive 10 minutes before your time slot to avoid any delays.

Tickets are available now. View our full availability here.

You can view availability and buy tickets here.

You can also purchase tickets at the Grotto on the day. However, we strongly advise that you pre-purchase your tickets in advance, so you can be allocated a time slot and avoid long queues. 

Children: £12 Adults: £2

Walk through our Winter Wonderland on a magical journey seeing the different displays including Fairyland, Toy Bazaar, Polar Bears and more. Before seeing Santa, there is an opportunity to jump with the elves and see your animation come to life in our unique “video snow dome” experience. Each child will leave Santa’s Grotto with a storybook and special gift to take home.

For groups of 15+ adults, we offer a 10% discount off adult ticket prices only. A group booking is classed as 10 or more people, and is subject to availability. Please note: group discounts are not available when booking online. Please email: Santashelper@theworldsfamousgrotto.com for further information.

You may buy tickets at the Grotto, but we strongly advise you pre-purchase a dedicated slot time to avoid long delays in queuing.

You’ll receive an email with your time slot and ticket.

We understand that delays happen, so will always try to accommodate you on the next available time slot on the day. However, please note that this is only subject to availability.

Questions about the Grotto

Please find some common questions customers often ask.

Your magical journey from 1879 to present day will take approximately 15 minutes. That’s more than enough time for you and your children to enjoy the festive displays, watch our wonderful performers and spend some quality time with the man himself, Father Christmas.

There are no toilet facilities within the Grotto. The nearest facilities are located on the ground floor in St Johns Shopping Centre, so it’s a good idea to go before you visit the Grotto (especially if you’ve not pre-booked, as you may have to wait in a queue).

The Grotto is dark, but is lit very well with fairy lights and other lighting. There is no strobe lighting within the Grotto.

Yes, the grotto is designed so that it can be viewed solely from an even floor. Is there a special time for people to visit with autism? There’s a quiet hour allocated on Monday and Tuesday mornings for children with autism.

Sorry, we don’t sell food or drink on site. There’s plenty of food and drink outlets in St Johns Shopping Centre too, if you want to eat before or after your visit.

The Grotto is based inside St Johns Market in St Johns Shopping Centre, so there’ll be plenty of opportunities to combine Christmas shopping with your visit to see Santa Claus!

Cancellations, exchanges and refunds

No, unfortunately we’re unable to offer exchanges or refunds once tickets have been purchased.

No, unfortunately we’re unable to offer exchanges or refunds once tickets have been purchased.

If your tickets are lost, or if you require your e-tickets to be re-sent to you, please contact Santashelper@theworldsfamousgrotto.com quoting your reference number. Please note: this will render your original tickets invalid.

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